ABOUT THE ROLE
The Family Worker will work part of a wider team, responsible for the day to day running of the Visitors Centre. The post holder will be the first point of contact for visitors attending, supporting the development of a space which is welcoming, comfortable, and conductive to meaningful engagement for both, adults and children.
They will ensure the timely and efficient processing of all visitors, and support collaborative partnerships between family members, the team, and key prison staff towards a wraparound, person-centred service.
Rota: Flexible to the service needs
The Social Interest Group (SIG) believes that good care and support make for better lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation, providing thousands of people with good-quality support and care in a range of residential, drop-in centers, community floating support settings (including in peoples own homes), probation settings and people who are in hospital awaiting discharge. We currently do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
If you have the passion, creativity, and tenacity to make a real difference to people’s lives, challenge stigma and make our communities safer, we would love to hear from you!
ABOUT THE SERVICE
We understand how stressful and emotional it can be to visit a loved one in prison. That’s why we don’t just support prisoners’ families at SIG - Safe Ground; we also support families as they go to prison visits, too.
We manage the Visitors’ Centre at HMP Altcourse, where we provide:
You have excellent communication, IT, organisation and support skills. You see relationships as central to personal development and be creative in their approach to positively influence and persuade others. You have a positive and non-judgemental attitude, and able to work well within a team and with other stakeholders. Also, you are confident working in the setting, and communicating with varied individuals of different backgrounds.
Training will be required within this role such as experiential programme training, as well as Security and Key Training through the Criminal Justice Service.
OVERVIEW OF KEY RESPONSIBILITIES
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.
What we are looking for:
What we would like, but not essential:
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
WORKING FOR US
Ambition – Eager to succeed and to accomplish as much as possible for our people
Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential
Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff
Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
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