Deputy Service Manager

ABOUT THE ROLE

We're hiring a Deputy Manager to support the team in RBKC, you will have direct line management responsibility for the frontline care and support staff at your service who are providing housing related support to people who have experienced various difficulties and circumstances. You will work alongside community partners and stakeholders to ensure needs and objectives are met. You will be part of a team providing effective outreach support to vulnerable adults to assist with tenancy sustainment, independent living, and promoting self-reliance. 

ABOUT THE SERVICE

We deliver a service for a people with multiple needs specialising accommodation and community-based support. We help people that struggle with daily living, mental illness, substance and alcohol abuses, homelessness or offending backgrounds by providing them with support to overcome difficulties existing because of their life circumstances. Our services in RBKC vary from visiting services to staffed 7 days a week, we have staffing cover from 9am to 9pm working with residents with varying levels of support need including complex needs across eighteen schemes in the North of the borough. 

We strive to address the inequality of access to health, employment, training, and social care support for people with multiple needs .We understand that many people accessing our services have had to endure trauma and we respond to the impact of these adverse experiences through person-centered, trust-building and compassionate support. 

Benefits, including Non-Contractual Perks

• 25 days annual leave, increasing with length of service
• Training and Development including access to courses, upskilling, and progression plans
• Medicash including discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
• Employee Assistance Programme including counselling
• Reflect Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Life Assurance Scheme
• Cycle to work scheme
• Annual Staff Awards

If you have the passion, creativity, and tenacity to make a real difference to people’s lives, challenge stigma and make our communities safer, we would love to hear from you!

ABOUT YOU

We are looking for an effective leader, who thrives on team work, with an ability to communicate effectively with others! You will be confident and driven to provide high quality care and support to others. If you are compassionate, supportive, and empowering and can form effective, positive, and motivational relationships, keep reading!

OVERVIEW OF KEY RESPONSIBILITIES

• Provide high quality support and line management to staff. 
• Responsible for management and leadership of employees.
• Delegate tasks, responsibilities, and caseloads across the service. 
• Support the Service Manager in the effective operational day to day delivery of the service. 
• Provide managerial oversight of the service area as agreed, ensuring delivery in line with contractual requirements, including making sure all legislative requirements and targets are being met.
• Provide emergency on call service when and where required in case of any emergencies and to ensure staffing levels are adequate.
• Develop and maintain strong relationships with internal and external persons and agencies, make referrals where necessary.
• Empower our residents and participants to make decisions and take control over their lives, by creating an enabling environment. Provide advice, information and guidance. Be an active member of the team, with involvement in support sessions and other activities. Coordinate and/or deliver local workshops, attend events and activities where required. 
• Administration will vary.
• Financial Management including budgets, cost control, and general financial management.

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. See JDPS attached for more information.

OVERVIEW OF KEY CRITERIA

What we are looking for:

• Direct experience working in a Health and Social Care environment or similar,
• Or Appropriate Professional Qualification:
  NVQ/Diploma Level 3 in Management/Health and Social Care 
• Understanding and Experience of working with individuals affected by their mental health, substance misuse, homelessness, complex needs, and challenging behaviours 
• Experience of working with and engaging with diverse groups of people from varying backgrounds
• IT proficiency 

What we would like, but not essential:

• Experience in staff management

Further details of the responsibilities and key criteria can be found in the JDPS attached.

WORKING FOR US

ABOUT US

Social Interest Group (SIG) believes that good care and support make for better lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation, providing thousands of people with good-quality support and care in a range of residential, drop-in centers, community floating support settings (including in peoples own homes), probation settings and people who are in hospital awaiting discharge. We currently do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change - YouTube

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group 

Our Values

Ambition – Eager to succeed and to accomplish as much as possible for our people

Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential

Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff

Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

For Recruitment related enquiries, please email recruitment@socialinterestgroup.org.uk

Deputy Manager | London | West  London | Royal Borough Of Kensington And Chelsea | Full-Time | Remote | Hybrid | Full - Time | Part - Time | Flexible Hours |