Care and Support Coordinator

ABOUT THE ROLE

As a Care and Support Coordinator, you will be working alongside the Service Manager (SM) to deliver the highest standards of service quality, performance, and improvements across your service(s). You will be responsible for ensuring full contract and regulatory compliance is completed, and support the Service Manager in the implementation and delivery of service monitoring and development.

You will have direct line management responsibility for the frontline care and support staff at your service who are providing housing related support to people who have experienced various difficulties and circumstances. You will work alongside community partners and stakeholders to ensure needs and objectives are met. You will be part of a team providing effective outreach support to vulnerable adults to assist with tenancy sustainment, independent living, and promoting self-reliance. 

Rota: Monday to Friday 9am - 5pm

This role is hybrid, with home working but you will be required to visit our participants and colleagues around South London/Greater London area, multiple times a week/as required.  

ABOUT THE SERVICE

Penrose Community Care and Support (PCCS) puts the individual at the centre of care. We deliver support services to those with complex mental and/or physical health needs within their own home or in the community. PCCS are a CQC rated (Good) service, offering daily or weekly visits at times that suit the individual. 
As experts in all areas of care and support, we specialise in supporting those at risk of relapse, experiencing psychosis, displaying behaviours that are challenging, andor have a forensic history. 

Benefits, including Non-Contractual Perks

• 25 days annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!

ABOUT YOU

We are looking for an effective leader, who thrives on team work, with an ability to communicate effectively with others! You will be confident and driven to provide high quality care and support to others. If you are compassionate, supportive, and empowering and can form effective, positive, and motivational relationships, keep reading!

OVERVIEW OF KEY RESPONSIBILITIES

• Provide high quality support and line management to staff. 
• Responsible for management and leadership of employees, this includes but is not limited to;
• Delegate tasks, responsibilities, and caseloads across the service. 
• Support the Service Manager in the effective operational day to day delivery of the service. 
• Provide managerial oversight of the service area as agreed, ensuring delivery in line with contractual requirements, including making sure all legislative requirements and targets are being met.
• Deliver information, presentations, group sessions, and interventions on an outreach basis and within the community where required
• Provide emergency on call service when and where required in case of any emergencies and to ensure staffing levels are adequate.
• Ensure all due diligence is carried out and records are maintained in the correct manner.
• Develop and maintain strong relationships with internal and external persons and agencies, make referrals where necessary.
• Empower our participants to make decisions and take control over their lives, by creating an enabling environment. Provide advice, information, and guidance.
• Administration will vary.

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. See JDPS attached for more information.

OVERVIEW OF KEY CRITERIA

What we are looking for:

• Experience in staff management
• Experience of working with and engaging with diverse groups of people from varying backgrounds
• IT proficiency 
• Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with care coordinators, social workers, commissioners, and medical teams

What we would like, but not essential:

• Direct experience working in a Health and Social Care environment or similar, Or Appropriate Professional Qualification:
  NVQ/Diploma Level 3 in Management/Health and Social Care 
• Understanding and Experience of working with individuals affected by their mental health, substance misuse, homelessness, complex needs, and challenging behaviours 
• Full UK Driving Licence and access to own vehicle

Further details of the responsibilities and key criteria can be found in the JDPS attached.

WORKING FOR US

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Our Values

Ambition – Eager to succeed and to accomplish as much as possible for our people

Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential

Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff

Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

For Recruitment related enquiries, please email recruitment@socialinterestgroup.org.uk

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