Deputy Service Manager

Social Interest Group are delighted build a team to support a new service in Kensington and Chelsea. This project as been part funded by Government ‘End Rough Sleeping for good strategy’ and will provide support and accommodation to 10 individuals experiencing rough sleeping.

This is an opportunity to deliver intensive, trauma informed support and interventions to enable people to stay safe and make and sustain positive changes.

We are looking for motivated and passionate individuals who are able to work flexibly to meet the needs of this complex client group. Successful candidates will be working in partnership with the local authority and street outreach teams. 

ABOUT THE ROLE

You will support people experiencing rough sleeping. This role is an opportunity to join a brand new team and service and to work closely with colleagues in Outreach teams. 

We are looking for motivated and passionate colleagues to lead and develop this new service. Working alongside the team, you will have direct line management responsibility for the frontline care and support staff at your service. You will provide housing related support to people who have experienced various difficulties and circumstances. You will support the Service Manager and deputise in running the service and ensuring it meets the service specifications and KPI's. 

This is an exciting role, alongside your general responsibilities, you will have a particular focus on outreach activities, using your network and collaborative relationships to support with additional activities with the service. 

Shift Pattern: You will work flexibily to meet service needs, as this is a 24/7 service, shift patterns will cover Monday to Sunday including evenings and potential nights

Benefits, including Non-Contractual Perks

• 25 days annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!

ABOUT YOU

We are looking for an effective leader, who thrives on team work, with an ability to communicate effectively with others! You will be confident and driven to provide high quality care and support to others. If you are compassionate, supportive, and empowering and can form effective, positive, and motivational relationships, keep reading!

OVERVIEW OF KEY RESPONSIBILITIES

• Provide high quality support and line management to staff. 
• Responsible for management and leadership of employees, this includes but is not limited to;
• Delegate tasks, responsibilities, and caseloads across the service. 
• Support the Service Manager in the effective operational day to day delivery of the service. 
• Provide managerial oversight of the service area as agreed, ensuring delivery in line with contractual requirements, including making sure all legislative requirements and targets are being met.
• Provide emergency on call service when and where required in case of any emergencies and to ensure staffing levels are adequate.
• Develop and maintain strong relationships with internal and external persons and agencies, make referrals where necessary.
• Empower our residents and participants to make decisions and take control over their lives, by creating an enabling environment. Provide advice, information and guidance. Be an active member of the team, with involvement in support sessions and other activities. Coordinate and/or deliver local workshops, attend events and activities where required. 
• Administration will vary.
• Financial Management including budgets, cost control, and general financial management.

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. See JDPS attached for more information.

OVERVIEW OF KEY CRITERIA

What we are looking for:

• Direct experience working in a Health and Social Care environment or similar,
• Or Appropriate Professional Qualification:
  NVQ/Diploma Level 3 in Management/Health and Social Care 
• Understanding and Experience of working with individuals affected by their mental health, substance misuse, homelessness, complex needs, and challenging behaviours 
• Experience of working with and engaging with diverse groups of people from varying backgrounds
• IT proficiency 

What we would like, but not essential:

• Experience in staff management

Further details of the responsibilities and key criteria can be found in the JDPS attached.

WORKING FOR US

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Our Values

Ambition – Eager to succeed and to accomplish as much as possible for our people

Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential

Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff

Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email recruitment@socialinterestgroup.org.uk or call us on 020 3668 9270