Relief Bank - Support Mentor RBKC

ABOUT THE ROLE

As a Support Mentor, you will contribute to successfully rehabilitating and reintegrating our participants back into the community. You will work alongside various stakeholders and partners and engage with our participants through various key working activities to identify the needs, goals and skills, then provide pathways, support, and appropriate interventions to support with successful resettlements. 

Rota: Flexible working/zero hour relief work; services are operating from 9 am until 9 pm and in some services we work weekends from 9 am until 5pm. Week days shifts are 9 am until 5 pm and afternoon shifts from 1 pm until 9pm. 

ABOUT THE SERVICE

RBKC services  specializing in supporting people with multiple needs, accommodation and community-based support. We help people that struggle with daily living, mental illness, substance and alcohol abuses, homelessness or offending backgrounds by providing them with support to overcome difficulties existing because of their life circumstances.

We strive to address the inequality of access to health, employment, training, and social care support for people with multiple needs .We understand that many people accessing our services have had to endure trauma and we respond to the impact of these adverse experiences through person-centered, trust-building and compassionate support. 

If you have the passion, creativity, and tenacity to make a real difference to people’s lives, challenge stigma and make our communities safer, we would love to hear from you!

ABOUT YOU

We’re looking for an individual who is driven to provide high quality care and support to others, someone who thrives on working in a team, but can also make individual judgements in a proactive manner. You will be confident in working in the given setting and can be compassionate, supportive, and empowering to others with the ability to form effective, positive, and motivational relationships! We work alongside various partners and stakeholders so we are looking for a Support Mentor who can adapt and work well alongside other teams.

OVERVIEW OF KEY RESPONSIBILITIES

• Act as a primary support mentor for a caseload of participants with different needs.
• Provide face to face support, and contribute to the development of support plans, risk assessments, and reviews to a high standard.
• Create and implement SMART support plans in collaboration with participants.
• Participate in and encourage participants involvement in various projects, activities, and initiatives.
• Support the service and team to meet key KPIs and objectives.
• Recognise support needs in an individual and initiate appropriate interventions to prevent further deterioration. 
• Complete safeguarding and other referrals where required.
• Ensure all participants understand their rights and responsibilities and have access to the right tools and resources, to support them back into society and building networks.
• Provide advice, information, guidance and life skills training to participants. 
• Develop and maintain strong relationships with internal and external persons and agencies.
• Administration duties will vary. may include but is not limited to; complete participant records, reports, support plans, risk assessments, case notes, and other documentation for internal and external stakeholders as required and with accordance to policy and procedure.
• Other duties may include but not limited to, maintain clean and tidy offices and communal areas, removing rubbish, reporting repairs and ordering/replenishing supplies. 

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. 

KEY CRITERIA

What we are looking for:

• Experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours or a good understanding of the sector.
• IT Proficiency, ability to learn new software programs, basic Microsoft experience
• Ability to manage own caseload and determine priorities with time management. Able to use own initiative
• Understanding and/or practical application of key legislation regarding social care, housing, criminal justice and mental health
• Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system

What we would like, but not essential:

• Experience working with different agencies/organisations and understanding the multi-disciplinary approach (For example working alongside MAPPA)
• Appropriate professional qualification: NVQ/Diploma Level 2 in Community Justice/Psychology or professional equivalent
• Experience of providing housing support and practical assistance within a residential or outreach support role
• Understanding of the housing and social needs of people with multiple and complex needs

Further details of the role, responsibilities and key criteria can be found in the JDPS attached.

WORKING FOR US

ABOUT US

Social Interest Group (SIG) believes that good care and support make for better lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation, providing thousands of people with good-quality support and care in a range of residential, drop-in centers, community floating support settings (including in peoples own homes), probation settings and people who are in hospital awaiting discharge. We currently do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change - YouTube

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group 

Our Values

Ambition – Eager to succeed and to accomplish as much as possible for our people

Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential

Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff

Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

For Recruitment related enquiries, please email recruitment@socialinterestgroup.org.uk