We are looking for a Floating Support Coordinator for our Luton Service to join us on a fixed term contract until March 2025. This service provides community-based support for individuals with mental health and wellbeing needs. Working in conjunction with statutory services, our goal is to help individuals transition to independent living within two years. As a coordinator, you will inspire and motivate our residents and participants to achieve their personal goals and enhance their independence, aiding their reintegration into the community and helping them lead fulfilling lives. The support provided is customised to meet the unique needs of each participant, following a recovery-based model.

Who is the service for & what is it funded/ accessed to deliver?

  • Men and women, aged 18+
  • Our clients have a primary mental health need, including complex needs and dual diagnosis

All our clients have a personalised support plans and proactive support work, to engage them with the opportunities available to them to live independently in the community, develop their social skills and independent living skills. We work with clients to improve their health and wellbeing, including supporting people to manage their mental health condition and crisis prevention.

Shift Pattern: Fixed Term Contract until March 2025 (to be confirmed) 37.5 hours per week, Monday - Friday. 9-5pm  

Benefits, including Non-Contractual Perks

  • 25 days annual leave, increasing with length of service
  • Training and Development including access to courses, upskilling, and progression plans
  • Medicash including discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
  • Employee Assistance Programme including counselling
  • Reflect Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
  • Life Assurance Scheme
  • Cycle to work scheme
  • Annual Staff Awards

If you have the passion, creativity, and tenacity to make a real difference to people’s lives, challenge stigma and make our communities safer, we would love to hear from you!


We’re looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people’s lives!
We are looking for a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. You will be compassionate, supportive, and empowering to others, whilst able to form effective, positive and motivational relationships.

What we are looking for:

  • IT Proficiency, ability to learn new software programs, basic Microsoft experience is required
  • Experience of working with people of complex backgrounds, including in the criminal justice field, mental health, and/or substance misuse or a good understanding of the sector
  • Understanding of the housing and social needs of people with multiple and complex needs
  • Able to influence and negotiate positive outcomes with others

What we would like, but not essential:

  • Appropriate qualification: NVQ/Diploma Level 2 in Health & Social Care/Community Justice, or professional equivalent
  • Experience of providing housing support and a practical assistance within a residential or outreach support role
  • Experience creating co-produced support plans and providing appropriate interventions for service user and liaising with other professionals


  • Act as a key worker and/or link worker and contribute to the development of support plans, risk assessments and subsequent reviews.
  • Provide advice, information and guidance to residents and participants.
  • Explore the most appropriate methods and resources for meeting activity needs, including group events and individual sessions, using internal and external sources.
  • Participate in, and encourage residents and participants to participate in the running and development of projects, social enterprise initiatives, training, volunteering or work experience.
  • Develop and sustain therapeutic relationships, providing practical and emotional support to ensure they are always treated with respect and dignity.
  • Support our residents and participants with the relevant skills, experience, networks, and training to prepare them for resettlement into semi/independent living.
  • Identify resident activity needs and wishes through assessments, observations, and discussions.
  • Recognise signs of deteriorating mental health and initiate appropriate interventions to prevent a crisis.
  • Develop and maintain strong relationships with internal and external persons and agencies.
  • Administration duties will vary.

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. 

Further details of the responsibilities and key criteria can be found in the JDPS attached.


Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group


Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

If you need support with your application due to learning needs or a disability, please email recruitment@socialinterestgroup.org.uk or call us on 020 3668 9270.

Mental Health | Support Worker | Recovery Worker | Luton | Bedfordshire | Jobs | Support Coordinator | NHS

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