Head of Services

ABOUT THE ROLE

This is an exciting opportunity for two Heads of Service to join our organisation! There are two positions to be filled one with a special focus on Criminal Justice Services and the other with a focus on Homelessness and complex needs including mental health.

You will be responsible for providing positive and inspirational leadership across services to create positive communities, empowerment to individuals, and ensure psychologically informed environments! You will be responsible for ensuring services maintain the highest standards of service delivery, quality, performance and improvements. You will have the overall responsibility to ensure services are adhering to regulatory compliance as provided by commissioners, SIG, and all relevant stakeholders.

Shift Pattern: 37.5 hours per week, Monday to Friday 9am - 5pm, with some Hybrid working as well as being based at Central Office, and making regular service visits. You will also take part of our out of office on call duty. 

ABOUT YOU

This role is perfect for someone who has a leadership background, and experience within the given field, or relevant fields to the services in which you will be managing. You will be able to bring our values to life within your service areas, and empower others to provide high quality care and support to others. You will support the group to achieve our vision and mission by empowering your teams, supporting with business development, and implementing continuous improvement. 

You will understand and be able to demonstrate the importance of delivering safe and secure services for our resident and participant groups, and take a leadership approach to resolve challenges, support development, and provide advice and guidance.

Some of what are we looking for:

Head of Criminal Justice 

• Previous experience and knowledge of Criminal Justice Services (CJS). Experience working with HMPPS is desirable
• Thorough understanding of the needs of the residents/participants in which we support in this area
• Ability to work flexibly and work closely with commissioners and CJS services including Prisons - this role will require additional vetting through BPSS (Prison clearance may also be required)

Head of Homelessness and Complex Needs

• Previous experience and knowledge working within homelessness and/or mental health services with a thorough understanding of the needs of the residents/participants in which we support
• We are seeking candidates who possess knowledge, insight, or experience with the Care Quality Commission (CQC). Understanding CQC standards and regulations is highly desirable to excel in this role

For both positions, in addition we require:

• Experience of leading teams that deliver complex and high-risk services
• Experience of working closely with commissioners 
• Experience of contract management and monitoring contractual performance
• Budget Management experience and/or willingness to learn financial management
• Previous experience in line management and development
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software

What would we like, but not essential?

• An appropriate professional qualification:
  NVQ/Diploma Level 3 in Management/Health and Social Care, Criminal Justice, Mental Health or equivalent
• Understanding, knowledge, and/or practical application of key legislation – Equality, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment
• Understanding of housing management, including voids, evictions, and housing law  

Benefits, including Non-Contractual Perks

• 25 days annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!

OVERVIEW OF KEY RESPONSIBILITIES

People Leadership

• Provide high quality support, leadership, and line management to staff, offering guidance, support, and advice to the team to support them to perform to the best of their abilities.
• Provide leadership to employees throughout the employee life cycle. This includes but is not limited to;
  Recruitment, onboarding, inductions, probation reviews, support and supervision, employee relations, performance, learning and development, staff wellbeing and support, grievances, sickness, disciplinaries, retention and other areas which fall within the employee lifecycle. 
• Ensure Equality, Diversity, and Inclusion in best practice and policy is in place and being embedded across all services. 

Operational Leadership

• Managerial and leadership oversight of the service area as agreed, ensuring delivery in line with Social Interest Group’s annual business plans, contractual requirements, and KPI’s, including making sure all legislative requirements and targets are being met. 
• Support managers to create person centred, psychologically informed environments that deliver high quality services which are underpinned by our theory of change.
• Responsible for regular review of operational dashboards and monitoring of performance and KPI’s, creating reports and submitting these to relevant stakeholders. 
• Create, maintain, and communicate reports using various channels and data software to measure various metrics of performance, trends, and other relevant reporting criteria. Communicate this effectively to various stakeholders internally and externally.

Organisational Growth/Business Development/Relationship Management

• Support with sourcing, developing, and improving operational growth. This could include supporting the organisation with finding new opportunities, supporting with bid writing process, and implementation process of new services and other opportunities in the organisation. 
• Support on commissioner negotiations to ensure contractual compliance is upheld between both parties, including negotiating pathways into services to mitigate reduced positive outcomes and associated financial loss.
• Lead on any mobilisations and implementation of new services in collaboration with all relevant departments across the business and deliver new services to budget requirements, in a timely manner.

Audit, Compliance, Risk

• Regularly undertake staff-assessment audits of services against key quality and risk standards, and ensure all actions and improvements are acted on within required timeframes.
• Ensure all services follow correct safeguarding and risk management protocols and procedures.
• Undertake fact finding and any external/internal investigations, ensuring they are in line with organisational policy, as well as associated formal hearings.

Financial Management

• Budget Management: Promote and manage effective cost control mechanisms, management of the overall budget for the given operational group, work collaboratively with other teams to set the service budgets, review monthly accounts, and ensure effective management of the areas budget and reporting. 
• Lead on the annual review of contracts with commissioners and/or other relevant stakeholders internally and externally to ensure the service budgets are adequate to meet the needs of the contracts and any associated risk.
• Have overall oversight over the operational group, approve budget items and costs, ensure headcount is well managed and within budget, and make any adaptations if necessary. 

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. 

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

WORKING FOR US

We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity .

As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.

Unfortunately we are unable to sponsor right to work in the UK and require all applicants to be able to provide right to work documents at interview stage and/or upon successful completion of the recruitment process.

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email recruitment@socialinterestgroup.org.uk or call us on 020 3668 9270

Closing Date

22-09-2024at 23:59

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