Housing Navigator

ABOUT THE ROLE

We are seeking a dedicated Housing Navigator to join our team in Brent. You will provide intensive housing management support to our participants who are or at high risk of homeless and require additional support with sustaining their tenancy. You will be liaising closely with partner charities who specialise in housing support. 

As a Housing Navigator, you will provide personalised, trauma-informed support to aid recovery, rehabilitation, and reablement in a psychologically informed environment (PIE). You will work closely with residents, managing a caseload that may include complex housing management issues, and collaborate with community partners to achieve positive outcomes. This role requires a compassionate and proactive individual who can thrive in a fast-paced, dynamic environment while maintaining the highest standards of service delivery.

If you are committed to making a difference in the lives of others and have a strong understanding of housing and social care, we encourage you to apply. 

Rota: 37.5 Hours per week, 08.00am - 16.00pm, 09.00am - 17.00pm or 10.00am - 18.00pm, Monday to Friday 1 day from the office, 1 day at the Brent Hubs and 3 days visiting participants in their home or community settings in and around Brent. 

ABOUT THE SERVICE

Synergy, Brent is a Housing Related Support (HRS) Service for a range of vulnerable people who have been or are at risk of homelessness. The age eligibility criteria for the service is adults between the ages of 18 to 60, who are identified to have low/medium support needs. Some of the needs we support are:

• Single homeless between ages of 18 to 60
• Socially excluded individuals
• Ex-Offenders
• People with substance misuse
• Mental Health (Low)
• Learning disability (Low/Medium)
• Women who have come from domestic abuse environments and situations who may need low level support as part of their resettlement following a move on from a refuge or other safe domestic abuse supported accommodation. 

ABOUT YOU

We’re looking for an individual who is driven to provide high quality care and support to others, ideally with previous experience in providing housing support. You will be someone who thrives on working in a team, but can also make individual judgements in a proactive manner. You will be confident in working in the given setting and can be compassionate, supportive, and empowering to others with the ability to form effective, positive, and motivational relationships! We work alongside various partners and stakeholders so we are looking for a Support Worker who can adapt and work well alongside other teams.

What we are looking for:

• IT Proficiency, ability to learn new software programs, basic Microsoft experience
• Previous experience and knowledge within a supported housing management setting
• Experience creating co-produced support plans and providing appropriate interventions for residents/participants and liaising with other professionals
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents

What we would like, but not essential:

• Qualification: NVQ/Diploma Level 2 in Health and Social Care/Community Justice/Psychology or professional equivalent
• Previous experience in a similar organisation/industry/role 
• Understanding of the housing and social needs of people with multiple and complex needs

Benefits, including Non-Contractual Perks

• 25 days annual leave, increasing with length of service
• Training and Development including access to courses, upskilling, and progression plans
• Medicash including discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
• Employee Assistance Programme including counselling
• Reflect Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Life Assurance Scheme
• Cycle to work scheme
• Annual Staff Awards

OVERVIEW OF KEY RESPONSIBILITIES

Various Property and Housing Management related responsibilities including:

• Provide advice and support on all aspects of tenancy management such as housing benefits, welfare benefits, appeals, and overpayments.
• Ensure properties meet contractual agreements with landlords and housing associations.
• Act as a primary support worker for a caseload of participants with different needs.
• Carry out regular health and safety checks, ensure all repairs and maintenance issues are correctly reported and managed through to completion.

Service Delivery:

• Provide face to face support, and contribute to the development of support plans, risk assessments, and reviews to a high standard.
• Create and implement SMART support plans in collaboration with participants.
• Participate in and encourage participants involvement in various projects, activities, and initiatives.
• Support the service and team to meet key KPIs and objectives.
• Recognise support needs in an individual and initiate appropriate interventions to prevent further deterioration. 
• Complete safeguarding and other referrals where required.
• Ensure all participants understand their rights and responsibilities and have access to the right tools and resources, to support them back into society and building networks.
• Provide advice, information, guidance and life skills training to participants. 
• Develop and maintain strong relationships with internal and external persons and agencies, such as;

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. 

Further details of the role, responsibilities and key criteria can be found in the JDPS attached.

ABOUT US

The Social Interest Group (SIG) believes that good care and support make for better lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation, providing thousands of people with good-quality support and care in a range of residential, drop-in centers, community floating support settings (including in peoples own homes), probation settings and people who are in hospital awaiting discharge. We currently do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change - YouTube

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email recruitment@socialinterestgroup.org.uk or call us on 020 3668 9270

We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience ; Naturally, we approach any emerging issues with empathy and sensitivity .

As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.

Please note that unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.

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