Resettlement Support Mentor

ABOUT THE ROLE 

We are hiring a Resettlement Mentor, who will be responsible for offering support for residents with complex needs, who are ready to move on and live independently. You will offer a range of frontline care and support within the service, to support those who require accommodation and community-based support. We assist those facing challenges such as mental illness, substance misuse, homelessness, and offending backgrounds, helping them overcome barriers in their lives. Our goal is to tackle inequalities in access to health, employment, training, and social care.

You will support residents/participants in various ways including encouraging those moving into suitable accommodation, creating personalised support plans which meet their needs and objectives. You will also participate in and encourage residents/participants to participate in events, projects, and outreach including clinics for resident move on's within our clusters, and work flexibly with weekly visits to multiple hubs. Part of this role will also involve completing safeguarding and other referrals from Royal Borough of Kensington and Chelsea (RBKC) where this role is based, and working closely with the team of Peer Mentors and Support teams. 

Shift Pattern: 37.5 hours per week, Monday to Friday 9:00am-5:00pm, some activities and responsibilities may fall outside these hours. 

ABOUT YOU

We are looking for someone who is driven to provide high quality, effective, and person centred support to others. You will have a passion to help those who have experienced or face homelessness, wanting to make a difference to lives, and support those with multiple and complex needs. Our residents and participants come from all walks of life and previous experience and we put them at the forefront of our services. You will thrive in this environment and have a real desire to provide personalised support to others. 

We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience ; Naturally, we approach any emerging issues with empathy and sensitivity .

As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.

What are we looking for?

• Experience of working with people of complex backgrounds and/or a good understanding of the sector
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs.
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
• Understanding of the housing and social needs of people with multiple and complex needs
• Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with complex needs

What would we like, but not essential?

• Experience creating co-produced support plans and providing appropriate interventions for residents/participants and liaising with other professionals
• Experience in providing housing support and practical assistance within a residential or outreach support role
• Appropriate professional Appropriate professional qualification: NVQ/Diploma Level 2 in Health & Social Care/Psychology/Community Justice or professional equivalent 
• Previous experience in a similar organisation/industry/role

Benefits, including Non-Contractual Perks

• 25 days annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!

OVERVIEW OF KEY RESPONSIBILITIES

• Support residents/participants to achieve their desired goals/outcomes in various ways especially around encouraging those moving on into suitable accommodation this can include but is not limited to the contribution and development of support plans, risk assessments, reviews, case meetings.
• Ensure service responsibilities and requirements are carried out effectively. This includes risk assessments, support sessions, safeguarding checks, training and development, and other responsibilities required for effective service delivery.
• Ensure all residents/participants understand their rights and responsibilities, and have access to the right tools, resources, and networks to support them in achieving their goals.
• Develop, participate in, and encourage residents/participants to participate in the running and development of various clinics for resident move on’s within our clusters and includes attending various projects and internal  activities and events.
• Empower residents/participants to make decisions to take control over their lives, by creating an enabling environment.
• Provide advice, information, guidance, and life skills training to residents/participants as required.
• Carry out strengths-based assessments of need and risk and deliver holistic support and risk management plans, enabling residents/participants to achieve their aspirations and keep themselves safe.

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. 

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email recruitment@socialinterestgroup.org.uk or call us on 020 3668 9270

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.