Deputy Service Manager

ABOUT THE ROLE

We’re thrilled to offer an exciting opportunity for a Person-Centred Deputy Service Manager to join our team in Brent! In this role, you will work closely with the Service Manager to lead a dedicated team, delivering housing-related support to vulnerable individuals at risk of or recovering from homelessness. Together, we’ll strive to make a meaningful difference in the lives of our participants.

As Deputy Service Manager, you will oversee the provision of high-quality, trauma-informed services tailored to meet the unique needs of each participant. You’ll ensure the team operates in compliance with contractual obligations while providing exceptional leadership and support.

Our service supports adults aged 18 to 60 with low to medium support needs, including:

• Individuals who are single and homeless
• Those who are socially excluded
• Ex-offenders
• People dealing with substance misuse issues
• Individuals with low-level mental health needs
• Adults with low to medium learning disabilities
• Women transitioning from domestic abuse environments as part of their resettlement after moving on from refuges or other safe accommodation

If you’re passionate about empowering others and leading a team to deliver impactful, person-centred support, we’d love to hear from you! 

Shift Pattern: 37.5 hours per week, Monday to Friday 08:00 - 16:00, 09:00 - 17:00, and 10:00 - 18:00 face to face in service, including some level of outreach and community home visits. You may need to also work outside these hours as service requirements, including being on our out of hours on call rota duty 

WHY YOU WILL LOVE THIS ROLE 

This role is perfect for someone passionate about making a meaningful impact on people's lives. As a Deputy Service Manager, you’ll have the opportunity to lead a dedicated team, working collaboratively to support individuals facing challenges such as homelessness, social exclusion, and low-level mental health needs.

What are we looking for?

• Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
• Experience of working with and engaging with diverse groups of people from varying backgrounds
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
• Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system
• Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
• Ability to follow organisational policies and process in line with external governance

What we offer

• 25 days annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email recruitment@socialinterestgroup.org.uk or call us on 020 3668 9270

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.