Relief Bank - Support Coach (Penrose Drive)

ABOUT THE ROLE

We are hiring a Relief Bank Support Coach, you will contribute to successfully rehabilitating and reintegrating our Residents and Participants back into the community. Providing pathways, support, and appropriate interventions that will enable successful resettlements, and deliver to achieve more safer, integrated communities for our stakeholders.

You will identify the needs, goals and skills of the person they support and motivate them to achieve their potential. A strong focus on public protection and effective risk management is essential for this role.

Shift Pattern:  The service is staffed 24 hours per day. The shifts for this position will vary Monday to Sunday, patterns could be 20:00 - 09:30 approx.  You may also be required to attend team meetings and training which may fall outside these working hours, and they will be paid accordingly.  This is a flexible “Zero Hours” position.

ABOUT THE SERVICE

Penrose Drive IAP works with high-risk offenders who are supervised by the Probation Service and is a vital element in public protection arrangements. Penrose Drive can house up to 25 adults of all ages who identify as men and provides them with enhanced supervision through 24/7 staffing, night-time curfews, compliance with consistently enforced rules and a programme of supervision, support, and monitoring, which addresses offending behaviour and the reduction of risk. 

Penrose Drive IAP is, at heart, a community setting, rather than a custodial one and residents can go out into the community, if they do not have any restrictions on their license. Security is therefore flexible in both design and operation. Independent Approved Premises are required to work within the Enabling Environments Standards Framework, a programme delivered by the Royal College of Psychiatrists. 

If you have the passion, creativity, and tenacity to make a real difference to people’s lives, challenge stigma and make our communities safer, we would love to hear from you!

ABOUT YOU

We’re looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people’s lives!
We are looking for a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. You will be compassionate, supportive, and empowering to others, whilst able to form effective, positive and motivational relationships.

OVERVIEW OF KEY RESPONSIBILITIES

• Be a responsible member of the team, ensure the night service runs smoothly, report any concerns, incidents, and accidents in the correct manner to the right people/groups. 
• Be a proactive team member to resolve any issues that may arise. 
• Support the day staff with any additional responsibilities, including caseload support, contributing to the development of support plans, risk assessments, and reviews.
• Carry out welfare checks throughout the night and at regular intervals as required by the service. 
• Develop and maintain effective purposeful relationships internally and externally.
• Recognise signs of deteriorating mental health and initiate appropriate interventions to prevent a crisis.
• Follow safeguarding protocols and make referrals when necessary.
• Support with personal needs as required.
• Support with medication, prompting, and supervision. Make accurate records. 
• Admin and other duties will vary.

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. 

KEY CRITERIA

What we are looking for:

• IT Proficiency, ability to learn new software programs, basic Microsoft experience is required
• Experience of working with people of complex backgrounds, including in the criminal justice field, mental health, and/or substance misuse or a good understanding of the sector
• Understanding of the housing and social needs of people with multiple and complex needs
• Able to influence and negotiate positive outcomes with others

What we would like, but not essential:

• Appropriate qualification: NVQ/Diploma Level 2 in Health & Social Care/Pyschology/Community Justice, or professional equivalent
• Experience facilitating groups and therapeutic interventions
• Experience working with different agencies/organisations and understanding the multi-disciplinary approach (Including but not limited to MAPPA/MARAC)
• Experience of providing housing support and a practical assistance within a residential or outreach support role
• Experience creating co-produced support plans and providing appropriate interventions for service user and liaising with other professionals

Further details of the responsibilities and key criteria can be found in the JDPS attached.

Please note that due to the nature of this service, we will require to conduct extensive background checks including BPSS and DBS as part of our onboarding process. 

WORKING FOR US

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Our Values

Ambition – Eager to succeed and to accomplish as much as possible for our people

Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential

Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff

Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

For Recruitment related enquiries, please email recruitment@socialinterestgroup.org.uk