Service Manager - FTC 9 months - Female Only

Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.   

ABOUT THE SERVICE MANAGER ROLE

We are looking for a dedicated and experienced Service Manager to step into the role of Domestic Abuse Refuge Manager and lead our service in West London. This is a 9-month fixed-term contract covering maternity leave from February 2025. You will work with a passionate and committed team focused on delivering essential support and safe accommodation to women and children at risk of domestic abuse. In this role, you will guide the ongoing development of the service and the team, ensuring the highest standards of care and best practices are maintained throughout this crucial period.

Penrose Women's Refuge: Provides support and accommodation to women and children at risk of domestic abuse. The Children and Family Worker will work in partnership with the mums and support mentor to ensure holistic and trauma informed support for children living in the service. This includes developing a range of age appropriate activities, support with accessing schooling and education and supporting the mums during a challenging time. As a team, you will work to develop a structure and a safe space for women and children to heal and thrive. Due to the nature of the service the post code has been removed however, service is based in West London.  

Shift Pattern: 37.5 hours per week, Monday to Friday. 9:00AM - 17:00PM, Onsite this is a service based role. You will also be required to take part in our rota for out of hours on call duty.  

Salary: £37,000 

WHY YOU WILL LOVE THIS ROLE 

This role offers a unique opportunity to make a significant impact in the lives of women and children at risk of domestic abuse. You will be leading a dedicated and passionate team in a supportive environment, where your expertise and commitment to best practices will directly contribute to creating a safe and nurturing space for families to heal and thrive.

What are we looking for from a Service Manager?

• Due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act
• Understanding and/or experience of working with people who have been affected by domestic abuse
• Experience of working with and engaging with diverse groups of people from varying backgrounds
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
• Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders 

What we can offer a Service Manager

• 25 days annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website. 

We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience ; Naturally, we approach any emerging issues with empathy and sensitivity. As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.

For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email recruitment@socialinterestgroup.org.uk or call our central office on 020 3668 9270 to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back. 

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.