Service Manager

ABOUT THE ROLE

We are seeking an experienced Service Manager to oversee our Accommodation Services and Peer Mentoring Outreach Service based in Medway. You will be responsible for the running and development of the service, which offers 52 bed spaces for those with a criminal record and those who are currently or previously homeless.

As a Service Manager, you will lead the service and support a team of 9 to deliver person centred care and support, you will manage the service to ensure it is safe, stable, and offering opportunities to enhance quality of life for our residents and participants. You will have full oversight of your service, ensuring full compliance, and support the Head of Service in the implementation and delivery of service monitoring and development. You will contribute to the strategic direction of local services. 

You will build effective community links and partnerships and be an advocate for the voices of our residents and participants, as well as for what we deliver at Social Interest Group.

Shift Pattern: 37.5 hours per week, Monday to Friday, 9:00am to 5:00pm with flexibility. Participation in the On-Call out of hours rota is also required.

Salary: £38,300

ABOUT YOU

We’re looking for a passionate and adaptable leader who embodies our values of Inclusivity, Empowerment, Ambition, and Transparency. As a Service Manager, you’ll bring:

• Experience managing housing, homelessness, or social care services.
• Knowledge of complex needs such as mental health, substance misuse, and criminal justice involvement.
• Leadership skills to inspire teams and foster an inclusive, positive environment.
• Strong communication and partnership-building abilities.
• IT proficiency and the ability to navigate case management systems.
• Able to work flexibly to the requirements of the service, including additional hours as required including occasional evenings.

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience ; Naturally, we approach any emerging issues with empathy and sensitivity .

As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email recruitment@socialinterestgroup.org.uk or call our central office on 020 3668 9270 to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back. 

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.