Deputy Service Manager

Job Title: Deputy Service Manager

Location: This residential site, located in Lewisham (South-East London) and benefits from great transport links, including convenient access to nearby train services. Kindly be aware that step free access may not be available at this service. 

Salary: £35,000

Shift Pattern: 37.5 hours per week, Monday to Sunday between 09:00 - 17:00, you may need to work outside these hours, and this role may need to work bank holidays as per service requirements. You will also take part in our out of hours on call rota for managers.

ABOUT THE ROLE

We’re looking for a warm, driven and enthusiastic individual to join our Lewisham team as Deputy Service Manager (DSM). This role offers an opportunity to support and grow a trauma-informed, inclusive service for people with mental health and complex needs. You’ll work within our Integrated Community Rehabilitation Service, supporting residents who’ve been discharged from acute mental health wards starting structured rehabilitation support for 9 months in the community. The service has two community rehab services which offer 24‑hour support ensuring compassionate, around‑the‑clock care. As a DSM, you’ll line manage around 8 staff per site and will work as part of the multi-disciplinary team to collaborate with probation, job centres, mental health teams and other community partners. 

We’re looking for someone compassionate and experienced in mental health and complex needs someone who brings empathy, tailored support and real dedication to help each resident thrive. The role includes:

• Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
• Support the Service Manager in leading the day to day operational delivery of the service
• Risk Management ownership, ensuring processes and policies are followed
• Property and Housing Management, ensuring the accommodation meets our requirements, and repairs and maintenance are regularly reported and completed
• Financial Management, including petty cash and budget management
• Contract management and Internal auditing, admin, and general other duties as required. 

ABOUT YOU

We are seeking a passionate, driven and motivated colleague to lead this service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly within mental health and complex needs and can support the team in delivering excellence. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence! Further, we look for:

• Understanding and/or experience of working with people of complex backgrounds, mental health, substance misuse, challenging behaviours and lead with empathy
• You will have previous experience in creating co-produced support plans, key working, and care plans
• Ideally previous experience in people management and development; Ability to motivate, and empower others to achieve their personal goals and overcome barriers
• Ability to provide advice, offer practical advice and support covering housing, mental health signposting, and more to staff and residents
• Ability to lead a team to achieve service KPI's with support and encouragement
• Ability to show genuine empathy for residents and understand the challenges they face
• You will need some level of IT ability as we record records using our online CRM systems and use Microsoft programs daily
• You share our values of Ambition, Empowerment, Inclusivity, and Transparency in your everyday work

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Pension Scheme including 3% employer contribution
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email recruitment@socialinterestgroup.org.uk or call our central office on 020 3668 9270 to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.